Hugh has over 20 years of experience in business, Information Technolgy (IT), and process improvement with achievements across several large diverse organisations in Australia, UK, Japan and Asia Pacific.

I wore many hats in my career, software engineer, business analyst, business process improvement consultant, IT support manager and business operations manager. But the common theme in my career had always been to create a unique customer experience. Based on my experince, being customer centric is more than offering great customer service, it is about providing a great experience from the first engagement stage, through the on-boarding and finally through the post service process.